FREQUENTLY ASKED QUESTIONS

The specifications listed in this FAQ refer to our flagship model, the Heroger Phantom. Since we offer various models optimized for different needs, please refer to the "Specifications" section on each specific product detail page for the exact dimensions, weight, and power of other models.

The Heroger Phantom represents our top-tier engineering. Key specs include:

• Max Motor Power: 120W (High-Torque)
• Speed Range: 40 - 260 Revs/Minute (RPM)
• Stroke Length: Adjustable 35mm - 150mm
• Dimensions: 540mm x 300mm x 260mm
• Net Weight: 10.3kg (approx. 22.7 lbs)
• Noise Level: <60dB

Yes, we have a detailed comparison guide on our blog. It breaks down the differences between models to help you find the perfect match for your needs.

The App Control Model offers 3 ways to control the machine: via the Heroger App, the wireless remote, or the physical speed dial. The Speed Dial Model is controlled manually via the dial only.

For the flagship model, the stroke length is fully adjustable from 35mm to 150mm (approx. 1.4" - 5.9"). It is very easy to adjust without any tools—simply loosen the knob on the rocker arm, slide to your desired length, and tighten.

The machine is equipped with a 120W High-Torque Turbo Motor, which is extremely powerful and ensures the machine won't stall under normal resistance.

Yes, thanks to the 120W motor and high torque, it can handle larger toys (e.g., up to 12 inches) with ease. The heavy chassis ensures it stays stable even with heavier attachments.

The speed is adjustable from 40 to 260 RPM (Revs Per Minute). It ranges from slow, sensual movements to rapid, high-intensity stimulation.

The standard connector is our quick-connect system, but we do sell a specific Vac-U-Lock adapter separately if you wish to use those attachments.

Yes, it is safe when used responsibly. We recommend starting at a low speed to get comfortable. The design allows for easy cleaning and adjustment.

Yes. The machine supports a global input voltage of 100-240V and outputs a safe 24V. Machines shipped to the US come with a standard 3-prong US plug. We supply the correct power adapter (EU, UK, AU, etc.) based on the shipping destination.

The remote control distance is up to 5 meters (approx. 16 feet), giving you plenty of flexibility.

Privacy is our priority. The Electronic Dog is engineered to operate at <60dB, making it whisper-quiet enough to not disturb others.

The inner diameter of the air quick connector is 12mm.

The flagship Electronic Dog measures 540mm (L) x 300mm (W) x 260mm (H). It is compact enough for storage but built large enough for stability.

Standard suction cup dildos cannot be attached directly. You would need a specific Suction Cup Adapter (sold separately) to mount them to the machine's thrusting arm.

Yes, we stock original replacement motors and power supplies. If you need a specific part, please contact our support team.

The motor itself is sealed and does not need oiling. You only need to lubricate the sliding rail every 3 months. We recommend High-Temp Wheel Bearing Grease (e.g., Mobil Polyrex EM) or any standard mechanical grease.

Absolutely. We ship in a plain brown box with no sensitive words or branding on the label. The description usually says "Automatic Device" or "Massager" to protect your privacy.

The box is sized to fit the machine securely with foam protection. Since the Electronic Dog is a solid metal unit, the package is heavy, reflecting the build quality.

Yes, we ship to Canada. Please note that shipping fees may apply depending on the current promotion.

We offer a 1-Year Warranty on the machine and a 2-Year Warranty on the motor. If you experience any quality issues, please contact us for a replacement or repair.

You can reach us via the email address found on your order confirmation or the warranty card in the box. Our team usually responds within 24 hours.

Yes, assembly is very simple. It typically takes about 5-10 minutes to put together. All necessary tools (Allen keys) are included in the box.

No, the machine must be disassembled to fit back into the storage bag. However, disassembly is quick (2-3 minutes) for skilled users.

Yes. The flagship model weighs 10.3kg (approx. 22.7 lbs) and is made of solid aluminum alloy. This weight provides excellent stability on carpet without sliding, even at high speeds.

You can place the machine directly on the bed. Its weight and design allow it to sit stably on softer surfaces, though a solid floor provides the absolute best stability.

The package comes "ready to play." It includes the machine, power supply, and usually one standard dildo attachment. You don't need to buy anything extra to get started.